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Support runs through partners.
The apps stay free.

Conduction builds and maintains the apps, every one of them is open-source on GitHub and free from the Nextcloud app store. The day-to-day support, the implementation hours, the SLA contracts, that all sits with our partners. Pick the partner that matches your sector and your scale.

How support works

Three paths, picked by what you need.

01

Try it yourself.

Install from the app store. Read the docs. Ask questions in the public GitHub Issues or community Discord. Most MKB and pilot users never need anything else, and that's free, forever.

02

Find a partner.

Running ConNext in production, or planning to? A partner deploys, configures, and supports the stack for you. Hourly, retainer, or project-based, whatever your contracting team prefers.

03

Strategic engagement.

Mission-critical workloads, multi-app rollouts, or government tenders go through Strategic partners, co-developing with Conduction's engineers and shaping the roadmap.

Three partner tiers

What each badge means.

Partner

Partner.

Has installed ConNext apps in production at one or more customers. Self-trained on the docs. Listed in the public directory.

  • Public listing in the directory
  • Community Slack access
  • Quarterly partner office hours
Certified

Certified.

Engineering team has passed our certification on at least three core apps. Customers see the gold avatar in the directory and on quotes.

  • Everything in Partner
  • Certified gold avatar
  • Co-branded case-study slot
  • Pre-release access (one minor)
Strategic

Strategic.

Joint roadmap commitments and shared engineering. Reserved for a small number of partners, by invitation, with quarterly business reviews.

  • Everything in Certified
  • Joint roadmap planning
  • Engineering hours from Conduction
  • Co-sale on government tenders
The directory

Featured partners.

Strategic
Acato logo
Acato
Nederlandse open-source specialist uit Almere. Bouwt en host Nextcloud-omgevingen voor gemeenten en zorginstellingen, met focus op AVG-compliance en NLDS. Strategisch partner op hosting + stack-implementatie en gezamenlijke roadmap.
OpenRegister OpenCatalogi DocuDesk
Certified
Centric logo
Centric
Eén van Nederlands grootste software-leveranciers voor de publieke sector. Officieel Nextcloud-distributeur, Centric-klanten krijgen ConNext-apps geïntegreerd in hun bestaande Centric-omgeving.
Nextcloud OpenZaak OpenRegister DocuDesk
Certified
Procolix logo
Procolix
Nederlandse hoster en leverancier van proces- en zaakmanagement-software. Officieel Nextcloud-distributeur; certified op DocuDesk en OpenConnector voor procesintegraties bij gemeenten en uitvoeringsorganisaties.
Nextcloud DocuDesk OpenConnector
Certified
The Goodcloud logo
The Goodcloud
Nederlandse Nextcloud-hoster voor MKB en non-profits. Officieel Nextcloud-distributeur; levert beheerde omgevingen met ConNext-apps pre-installed, privacy-eerst hosting in NL.
Nextcloud OpenRegister MyDash
Partner
BCT logo
BCT
Nederlandse leverancier van document- en zaaksysteem-software voor de overheid. BCT-implementaties praten via OpenConnector met de ConNext-registers.
OpenConnector DocuDesk OpenZaak
Partner
Open Gemeenten logo
Open Gemeenten
Coöperatieve community van gemeenten die samen open-source software ontwikkelen en delen. Levert OpenZaak-implementaties bij aangesloten gemeenten en draagt patches terug naar upstream.
OpenZaak OpenRegister OpenCatalogi
Partner
Exxellence logo
Exxellence
Nederlandse softwarebouwer gespecialiseerd in zaakafhandeling en burger-portaal-toepassingen. Reference-deploys op OpenZaak v4.x bij meerdere middelgrote gemeenten.
OpenZaak DocuDesk
Partner
YARD logo
YARD
Digital design- en development-bureau uit Utrecht. Ontwerpt en bouwt klantgerichte digitale producten op Nextcloud voor gemeenten en publieke organisaties.
MyDash OpenCatalogi
Partner
iO logo
iO
Internationaal digital agency met Nederlandse vestiging in Amsterdam. Integreert ConNext-apps in bredere klantreis-trajecten voor publieke en semi-publieke organisaties.
OpenConnector MyDash
Partner
Shift2 logo
Shift2
Nederlands development-bureau gespecialiseerd in Nextcloud en open source. Implementeert ConNext-stacks bij MKB-klanten en gemeenten in midden-Nederland.
OpenRegister MyDash
Partner
Sendent logo
Sendent
Nederlandse leverancier die Microsoft Outlook en Teams koppelt aan Nextcloud. Levert support op MyDash voor klanten die hun e-mail- en bestandsstroom binnen de eigen Nextcloud-omgeving willen houden.
MyDash
+ More partners coming

Run ConNext for customers? Get listed.

Production deployment plus a public reference is all it takes for the Partner tier. Apply through the form below, no fee, no exclusivity.

Apply to the partner program →
Get in touch

Two doors. Pick the one that fits.

I need help

Match me with a partner.

Tell us what you're trying to do. We'll route the request to one to three partners that fit your sector, scale, and the apps you have in mind. No commission, no exclusivity.

I want to be a partner

Apply to the partner program.

If your team installs and operates ConNext apps for clients, the Partner tier is open, no fee, no exclusivity. The bar is one production deployment and a public reference.

FAQ.

If the apps are free, what does support cost?

Whatever the partner you pick charges. Conduction sets no minimum and takes no commission. Some partners do hourly (€95–€140), some sell retainers, some do fixed-price implementation projects. The directory shows each partner's typical engagement model.

Why doesn't Conduction sell support directly?

Two reasons. First, we'd be too small to staff 24/5 SLAs across NL, BE, and DE, partners closer to the customer do it better. Second, it keeps us out of competition with the partners who actually build customer relationships, so we can stay focused on the apps and the platform.

Can a partner from another country work with my organisation?

Yes, partners aren't restricted by geography. Country is a hint in the directory, not a fence. A Friese MKB partner can work with a Brabants ziekenhuis if the fit is right.

What if no partner fits what I need?

Submit the form anyway. If we genuinely can't match you to a partner, Conduction's engineers can do a paid scoping engagement to work out the best path, and we'll typically introduce a partner partway through the project.

What's the certification process for partners?

One certified engineer has to complete the per-app practicals (deploy, configure, debug). Certifications are app-specific, Certified on DocuDesk doesn't make you Certified on OpenRegister. We retest every twelve months as the apps evolve.